Help Desk

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67

% by hiring top 1% nearshore talent in Latin America.

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Help Desk

s for up to

67

% less

We’ve helped hundreds of clients hire amazing staff in Latin America.

4780

/month

Average US Salary

1600

/month

Average LatAm Salary

67

%

Potential Savings

Help Desk

Job Description

Help Desk

Tasks:

Respond to user inquiries, assess problems and issues with IT equipment and applications, and help resolve them.
Record and track customer issues and resolutions within help desk software.
Provide technical assistance and support for incoming queries related to computer systems, software, and hardware.
Troubleshoot technical issues and escalate complex problems to the appropriate IT personnel or department.
Offer guidance to users on how to operate software and computer equipment.
Install, modify, and repair computer hardware and software.
Follow up with users to ensure the issue has been resolved satisfactorily.
Run diagnostic programs to resolve computer problems.
Maintain daily performance of computer systems and networks.
Prepare activity reports and update the internal knowledge base with issue resolution details.

Help Desk

Qualifications:

Proven experience in a help desk role or customer support.
Strong knowledge of computer systems, mobile devices, and other tech products.
Ability to diagnose and resolve basic technical issues.
Proficiency in English and excellent communication skills.
Customer-oriented and patient in handling complex issues.
Technical degree or certification in Information Technology, Computer Science, or relevant field.
Familiarity with remote desktop applications and help desk software (e.g., Zendesk, Freshdesk).
Good understanding of computer systems, mobile devices, and other tech products.
Ability to multi-task and prioritize tasks effectively.
Experience in network troubleshooting and configuration is a plus.

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