Phone Support Agent

We help US businesses find, hire, and pay pre-vetted Latin American talent. Build high-performing teams while saving money, time, and hassle.
Latin American Talent Savings

Hire 

Phone Support Agent

s for up to

71

% less

We’ve helped hundreds of clients hire amazing staff in Latin America.

3490

/month 

Average US Salary

1000

/month 

Average LatAm Salary

71

%

Potential Savings

See a few of our 45,000 pre-vetted professionals

Phone Support Agent

Job Description

Phone Support Agent

Tasks:

  • Answer incoming calls promptly and provide customer assistance with respect, compassion, and efficiency.
  • Troubleshoot customer issues or concerns over the phone, offering clear instructions and support.
  • Document each call by updating account information and recording the inquiry or issue as well as the action taken.
  • Escalate complex issues to the relevant department or senior staff as necessary.
  • Follow up on customer calls when necessary, providing additional information or confirmation of resolutions.
  • Maintain a deep knowledge of the company's products or services to ensure accurate information is provided.
  • Manage and resolve customer complaints to ensure customer satisfaction.
  • Achieve personal and team targets, such as call handling time and customer satisfaction ratings.
  • Adhere to company policies and procedures, including confidentiality and data protection standards.
  • Participate in training and development sessions to improve knowledge and performance level.

Phone Support Agent

Qualifications:

  • Proven experience as a customer support, call center, or help desk agent.
  • Strong verbal communication skills with a clear, articulate speaking voice.
  • Excellent listening skills to understand customer inquiries and issues effectively.
  • Ability to handle stressful situations and remain calm and courteous.
  • Strong problem-solving skills and the ability to think on one's feet.
  • Basic computer and typing skills, and experience with CRM systems and practices.
  • Commitment to maintaining confidentiality of customer information.
  • Multitasking abilities to navigate computer systems while on the phone.
  • High school diploma; further training in customer service or communications is a plus.
  • Patience and the ability to empathize with customers.

Why Latin America?

Hire teammates, not offshore resources.

US Time Zones

Argentina & Brazil are just one hour apart from New York. Your Latin America teammates work when you do so you can collaborate all day long.

Excellent English

We screen all candidates for excellent spoken and written English. They are ready to jump right in.

Cultural Fit

We make sure all candidates are a strong professional and culture fit. They are already accustomed to working remotely.

Cost Savings

Latin American salaries are 30-80% less than US-equivalents. Grow your team with top 1% nearshore talent without breaking your budget.

Why Choose Jules?

We try harder.

Full-Service Talent Partner

We take care of all the headaches of hiring, from recruiting, vetting, compliance, and global payroll. We work to understand your specific needs and to provide unreasonable hospitality every step of the way.

Trusted Top Talent

Tap into our pool of over 45,000 pre-vetted professionals who have worked for Fortune 500 companies and top startups. Our rigorous selection process accepts only the top 0.5% of Latin American talent.

Transparent Pricing

No hidden fees or surprises here. With risk-free hiring, you only pay if you find the right candidate. You’ll know exactly how much you pay for your hires and our fee.

Zero Compliance Headaches

Jules handles all legal and compliance aspects of employment, ensuring adherence to local regulations in every country we operate in. Bring on global talent confidently, without legal risks or administrative headaches.

Satisfaction Guaranteed

Your satisfaction is our highest priority. If your new team member doesn’t meet your needs perfectly, we are happy to provide a quick replacement.

Ready to elevate your team? Start hiring remotely in Latin America today!

Let's get started
Start hiring

How Jules Works

Hiring great employees globally can be tough. We make it easy with our hassle-free hiring.
01.
Describe the Role
We get to know you, your company, and the job you are looking to fill. Then we put together a job listing to start finding potential candidates for your specific role.

Time saved: 5 days
02.
We Search & Vet
We search far and wide for the best talent that meets your goals. Then we run them through English assessments, internet speed tests, the initial interview, behavioral and communication tests, and run reference checks on your behalf. After the candidates survive our gauntlet, we present the best pre-vetted options for you to choose from.

Time saved: 10 days
03.
Hire with Confidence
After you select the best person for the job, we set you up for success with our battle-tested processes for remote onboarding. We handle compliance, payroll, and any mess for you. Then you are off and running with your new favorite employee!

Money saved: $30k-$100k / year

Frequently asked questions.

If you have any further questions, Get in touch with our friendly team
Why hire in Latin America?

The region has the perfect mix of everything you want in remote employees: English skills, shared time zones, hard-working, and depth of talent. They are already accustomed to working remotely for top US startups and Fortune 500 companies.

Can they work my time zone?

Absolutely the US and Latin America have basically the same time zones. No Latin American city is more than two hours ahead of EST.

What tasks can they do? What roles can I hire for? 

Every hire is sourced based on your exact needs. They will arrive ready to support your business right away. They can do basically any tasks done remotely, but we recommend starting them as support so your team has more bandwidth for high-value strategic tasks.

All types of roles - customer service, executive assistant, sales, accounting, email marketing, lead generation, content writers, operations, social media marketing, and more!

How do I pay them? Any tax or visa issues?

You can pay directly through us (most popular) or we can connect you with one of our payroll partners.

You don't have to deal with any American labor laws / taxes when hiring full-time remote contractors. They aren't US-based so no visas or sponsorships to deal with either.

What does this cost?

We recommend market pay which varies for each role. See our salary guide and success stories for some ideas.

Then we have two different models:

Staffing (most popular) - We charge a small monthly fee for each employee's monthly salary to make the process hassle-free. The fee covers sourcing, recruiting, admin, payroll, compliance, ongoing support, and a free replacement if necessary at any point. There are no cancellation fees or minimum commitments. You only pay us if you make a hire.

Headhunting - A one-time simple fee once we've found the perfect candidate. This comes with a 120-day replacement guarantee.

For both options, you only pay something if we find you someone great that you want to hire.

Do I have to hire full-time?

Yes we only recruit for full-time and we strongly recommend full-time hiring if you can. Stability (full-time & long-term) is highly sought after abroad. The top caliber candidates are only looking for full-time work.

You're also going to spend time training and getting them up to speed on your processes. It would be a waste to do that over and over again with new people all the time.

Do I have to hire for an individual role or can they handle multiple roles?

We recommend training new hires on one thing at a time.

For example, once they get up to speed on lead generation, you can add the next role writing blog posts or whatever you'd like. You can definitely overlap roles until you have enough work for multiple people.

How can they be 80% less?

The cost of living is much less there. Many of our employees are able to own homes, raise families, provide for their parents, and have in-home help of their own with their salaries.

How does the money-back guarantee work?

If you aren't happy with your hire in the first 120 days, we will work with you to conduct a second round of search for the same role for free.

How do I reach out if I have a question?

Just email us at hello@juleshq.com and we will get back to you with an answer as soon as possible.

Start hiring today!
Free to interview, pay nothing until you hire.