Phone Support Agent

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71

% by hiring top 1% nearshore talent in Latin America.

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Phone Support Agent

s for up to

71

% less

We’ve helped hundreds of clients hire amazing staff in Latin America.

3490

/month

Average US Salary

1000

/month

Average LatAm Salary

71

%

Potential Savings

Phone Support Agent

Job Description

Phone Support Agent

Tasks:

Answer incoming calls promptly and provide customer assistance with respect, compassion, and efficiency.
Troubleshoot customer issues or concerns over the phone, offering clear instructions and support.
Document each call by updating account information and recording the inquiry or issue as well as the action taken.
Escalate complex issues to the relevant department or senior staff as necessary.
Follow up on customer calls when necessary, providing additional information or confirmation of resolutions.
Maintain a deep knowledge of the company's products or services to ensure accurate information is provided.
Manage and resolve customer complaints to ensure customer satisfaction.
Achieve personal and team targets, such as call handling time and customer satisfaction ratings.
Adhere to company policies and procedures, including confidentiality and data protection standards.
Participate in training and development sessions to improve knowledge and performance level.

Phone Support Agent

Qualifications:

Proven experience as a customer support, call center, or help desk agent.
Strong verbal communication skills with a clear, articulate speaking voice.
Excellent listening skills to understand customer inquiries and issues effectively.
Ability to handle stressful situations and remain calm and courteous.
Strong problem-solving skills and the ability to think on one's feet.
Basic computer and typing skills, and experience with CRM systems and practices.
Commitment to maintaining confidentiality of customer information.
Multitasking abilities to navigate computer systems while on the phone.
High school diploma; further training in customer service or communications is a plus.
Patience and the ability to empathize with customers.

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